TERMS & CONDITIONS

We are a small family business in Cairns. To ensure a trusting relationship with our customers, we have established a minimum set of terms and conditions.

How to meet us at Cairns Airport

How to book

1. Booking form on this website
2. NOBLE TRANSFERS dedicated passenger app (Available for download from Apple Store and Google Play.)

Important points to note when making a reservation

• If you are boarding or disembarking at Cairns Airport, please let us know whether you will be going to T2 – Domestic Terminal or T1 – International Terminal.
• If your reservation does not specify T2 or T1 at Cairns Airport, we will contact you by email or phone to confirm and correct your reservation. Please note that the fare may be recalculated due to differences in ride distance.
• Reservations can be made starting 12 hours before your desired pick-up time. We need enough time to prepare before picking you up. This includes dispatch vehicle and driver, researching routes, and even inspecting and cleaning the vehicle.
• Number of days into the future to allow creating a reservation is 180.
• If you wish to be picked up at Cairns Airport, please be sure to enter your flight number when making your reservation.

Payment methods

• For security reasons, we only accept credit card payments.
• As a general rule, we DO NOT accept reservations where payment is made in cash to the driver.



Cancellation Policy

• Cancellations must be made at least 12 hours prior to the scheduled time. After that, a cancellation fee of 50% of your fare will apply.
• You can cancel by phone, email, or through the app.
• Please note that refunds may take approximately 5 business days to process.

No show

• For bookings where pickup is to your home or hotel, or anywhere other than Cairns Airport, a waiting time of up to 15 minutes is permitted.
• For T2 – Domestic Terminal, a waiting time of up to 40 minutes is permitted.
• For T1 – International Terminal, a waiting time of up to 60 minutes is permitted.
• If you do not show up and do not contact us by the above waiting time, your reservation will be automatically canceled. In this case, a cancellation fee of 100% of your fare will apply.

Liability limited to refund of transfer cost

• All rights and guarantees under the Australian Consumer Act (Queensland) apply. All passengers should be aware that their primary responsibility and remedy for any disputes relating to our transfer services is the fee for the transfer services provided. NOBLE TRANSFERS shall not be liable for any further or consequential losses, including but not limited to, any loss of airfare, accommodation, labor, wages or revenue, or any other losses resulting from delays, such as accidents, landslides, floods, road construction causing closure of the Captain Cook Highway, unforeseen circumstances preventing the limousine from accessing the airport or before flight check-in closes, or any other incident affecting the provision of private transfer services. Furthermore, NOBLE TRANSFERS shall not be liable for any losses or claims against any related service providers providing contracted services to us, other than for refunds or re-provision of services.

Unscheduled overtime flight arrival or significant delay in arrival

• We guarantee to pick you up at no extra charge, as long as it doesn’t overlap with another customer’s reservation.
• If your flight is significantly delayed and overlaps with other customers’ reservations, we will arrange an Uber or partner vehicle at our expense.
• If your scheduled flight is cancelled and you end up taking a flight on a different day, we will pick you up according to the arrival date and time of your flight, as long as you have provided us with your flight number.

Arrival delays due to highway closures

• Significant delays may occur if the Captain Cook Highway or Bruce Highway becomes impassable due to unexpected traffic accidents, landslides, floods, or other road-related issues caused by severe weather. Because there are very few detour routes.
• In this case, if you wish, we will either refund the full fare or allow you to change your reservation date.
• Please note that refunds may take approximately 5 business days to process.

Safety Information

• Please fasten your seatbelt after getting in the vehicle. Our driver will not start the vehicle until you fasten your seatbelt.
• Do not unbuckle your seatbelt or open the doors until the vehicle has come to a complete stop.
• Only family SUV is available for booking with young children in the passenger compartment. When requesting complimentary child car seat, please enter your child’s age and whether you require the seat to be installed facing forward or rearward as additional information during the reservation process.
• Passengers may open the windows or sunroof while the vehicle is in motion, but passengers must never put your face or hands outside the vehicle.
• Our vehicles are always equipped with sick bags. If you feel carsick, please inform the driver immediately.

Contraindications

• All smoking, including e-cigarettes, is strictly prohibited inside the vehicle.
• The use of perfume, sunscreen, and hand cream is restricted inside the vehicle.
• Please take all your trash with you.
• Please do not slam the doors.
• Except for animals recognized as service dogs, guide dogs, or assistance dogs, animals are not permitted on our vehicles.
• Bottled water is permitted for consumption on board, but other food and beverages are prohibited. This restriction on food and beverages on Queensland public passenger vehicles is stipulated in Section 232 of TRANSPORT OPERATIONS (PASSENGER TRANSPORT) REGULATION 2018 (Queensland). Your cooperation in maintaining the cleanliness of our vehicles is greatly appreciated.
• Drinking alcohol in our vehicles is strictly restricted.
• If any liquid other than water is spilled or stained inside the vehicle, and the driver determines that professional cleaning is necessary, a cleaning fee of $200 (tax included) will be charged. This fee also applies to spills of juices, including carbonated drinks, and coffee. Spills of sunscreen, perfume, and food will also incur a cleaning fee. Spills of bodily fluids such as vomit, urine, and feces will automatically incur a cleaning fee, regardless of the driver’s judgment. Please pay the $200 (tax included) cleaning fee to the driver when you get out of the vehicle. Credit cards are accepted. We appreciate your cooperation in preventing spills.

Privacy Policy

• Your credit card information is never stored on our servers or within our company. Your credit card information is processed in real time using secure encryption technology by an independent payment gateway.